Privacy Policy and Promise

At the National Memorial Arboretum we believe in being open and up-front with our visitors and supporters, so we have developed our Privacy Promise, a quick and simple summary explaining how we look after your information.



Our Privacy Promise

 

The National Memorial Arboretum, which is part of The Royal British Legion Group, takes your privacy very seriously and we want to assure you that your personal information is safe with us and we will never sell your details.  Our privacy promise covers how we treat your data and puts you in control of what happens to it.

  • What is the National Memorial Arboretum?
    The National Memorial Arboretum is the UK’s year-round centre of Remembrance. A place which helps people reflect and be inspired, at the Arboretum visitors can celebrate lives lived and commemorate lives lost in service. The Arboretum is part of The Royal British Legion.

  • We will protect your data
    We will never sell your data to third party organisations.

We will collect and use your personal information only if we have your permission, or we have justified business reasons for doing so, such as collecting enough information to process event bookings or to manage memberships.

We will be clear at the point when we collect your information about how we will use it, and who we might share it with.

We will use your personal information within the appropriate lawful basis for which it was collected, and we will make sure we delete it securely once we longer need it.

  • You are in charge
    We will contact you with your permission via methods of communication you have consented to, or where we have a legitimate interest to do so.

As a visitor, supporter, NMA Friend or volunteer of the National Memorial Arboretum, you can contact us, any time you wish, to change the way we contact you, including opting in to or out of future communications.

  • We are respectful
    We will not put undue pressure on you to make a gift to the Arboretum and if you do not wish to donate we will respect your decision.

  • We are accountable
    We do all we can to make sure our team and third party agencies working with us comply with this privacy promise. We keep in touch.

We will always provide easy ways for you to contact us, and our team are on hand to help answer any queries you may have about your data.

If you are unhappy with anything we’ve done in relation to your data, please contact us and we will look in to what’s happened straight away.

We have protocols in place to ensure your data is protected, but in the event of a mistake, we will follow strict procedures to keep you informed and put things right.

If you have any questions please contact us via info@thenma.org.uk or call 01283 245 100 and we will be happy to help.


Contents

  1. Privacy Policy
  2. How we collect personal data
  3. What personal data do we collect?
  4. Cookie policy
  5. How do we use this information?
  6. Our supporter services
  7. Your choices
  8. The lawful basis we use to process your data
  9. Consent
  10. Legitimate interests
  11. Your rights
  12. Rights of access
  13. Transfer of information outside of the EU
  14. Children’s data
  15. How we protect personal information
  16. How long will we keep your personal data?
  17. Will we disclose the information we collect to outside parties?
  18. Use of Mobile Phone Data
  19. Personal changes
  20. Data Protection Regulator
  21. Changes to our privacy policy

Privacy Policy
The National Memorial Arboretum takes the privacy of our visitors, supporters and volunteers very seriously, and we are committed to protecting your privacy.  This policy tells you how we collect your personal information, how we store it, how we use it and what your rights are in relation to your personal information.

This policy describes how the National Memorial Arboretum collects and uses personal information about people who visit our website and give us their information over the phone, face to face, and in writing. The terms of this policy may change to reflect our practices in what we do with your information. If we make significant changes to our Privacy Policy, we will highlight that there has been a change on our website and on communications for a discretionary period of time.

If you have any queries about this policy please contact:

Data Protection Officer National Memorial Arboretum Croxall Road Alrewas Staffordshire DE13 7AR

Email: info@thenma.org.uk

How we collect personal data
The National Memorial Arboretum is the “data controller” of the personal information you provide to us, and we will determine and tell you about the purpose for which we are collecting your information and how we will use it. We collect your personal information in a number of ways:

  • When you provide it to us directly via telephone, letter, email, text / messaging service or National Memorial Arboretum forms or via an organisation working for us (e.g. a fundraising agency);
  • When you give other organisations consent to share it with us;
  • When we collect it as you use our website, free WiFi service or social media pages and apps; or
  • When you have consented to third parties sharing it with us; for example from our service providers or from a friend who wants to tell you about our website or the activities and events we operate or the fundraising activities we carry out.

We will collect your personal data when you enquire about, or participate in, our activities and events, make a donation to us, purchase products from our retail outlets, join the NMA Friends, sponsor a bench, plaque or paviour, commission the installation of a memorial onsite, send an email, ask a question about our services or otherwise provide us with personal data.

What personal data do we collect?
The personal data we collect might include name, date of birth, email address, postal address, telephone number and bank/credit/debit card details if you are supporting us financially, and the name of your organisation, if you are acting on behalf of a third party.

We may also collect special category data (previously referred to as ‘sensitive personal information’) such as information about your health if this is required for the purpose you have contacted the National Memorial Arboretum. We will be very clear about the reasons we need this information and would only do so with your specific consent, for example if you are joining our volunteer team.

We also gather general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in National Memorial Arboretum emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. In addition, we may use the information to build profiles of people who would be interested in our services. Please see our Cookie Policy.

Occasionally the National Memorial Arboretum will, or will authorise third parties to, take photographs or film recordings of Arboretum events and activities. The photographs may be used for marketing and promotional purposes and to help assist us in the evaluation of the activity. We will always advise visitors if filming or photography is taking place onsite.

How do we use this information?
We will use your personal information for one or more of the following purposes:

  • Dealing with your enquiries and requests;
  • Providing information about products and services;
  • Administering membership records;
  • Administering volunteer and staff records;
  • Fundraising;
  • Contacting you to promote our products and services.  If we do not have your contact details such as your telephone number, e-mail address, or postal address, we may source this information via third party companies;
  • Providing and personalising our services;
  • Administering orders and accounts relating to our suppliers or customers;
  • Conducting market research;
  • To comply with legal process
  • To handle complaints
  • To evaluate activities
  • Profiling and segmentation so that we can offer visitors / supporters / members / volunteers products relevant to them; or
  • For Administrative purposes


The National Memorial Arboretum may analyse the personal data we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way, and with the most relevant information, to provide a better experience for you.If you do not wish your data to be used in any of the ways listed above, or have questions about this, then use the contact us form on the ‘Visitor enquires’ page. We may need to share your information with our contracted service providers and agents for the purposes described above.

If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you don’t "send" or "submit" the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.

To do this, we may use additional external sources of data to increase and enhance the information we hold about you, such as Experian Mosaic. This may include obtaining details of changes of address, age data and other contact details and consumption and demographic data. It may also include information from public registers and other publicly available sources such as Companies House, newspapers and magazines. We regularly monitor our suppliers to ensure they meet our required standards and that they comply with current Data Protection legislation.

Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.



Your Choices



You have a choice about whether you want to receive information about our progress, fundraising activities, membership or campaigns. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences (such as email, phone, text or post at any time), by contacting:

National Memorial Arboretum Croxall Road Alrewas Staffordshire DE13 7AR

Tel: 01283 245 100

email: info@thenma.org.uk

If you wish to change your preferences regarding participation in campaigns, please contact the Arboretum.

The lawful basis we use to process your data
We will process your personal data under one or more of the following lawful bases:

  • You have given us clear consent;
  • You have entered into a contract with us;
  • We have a legal obligation to process the data;
  • The processing is necessary for your vital interests i.e. to protect your life; or
  • We have a genuine and legitimate reason and we are not harming any of your rights and interests.

Consent
Where we ask for your consent to process your personal information, we will use clear plain language so you can fully understand what you are consenting to. We will tell you what we will be doing with the information, and explain your right to withdraw consent and how you can do that. We will only use your personal information you have provided for the purpose we have gained your consent for. We may also ask you to confirm that you still consent where a considerable period of time has lapsed since you last had any contact with the Arboretum.

Legitimate Interests
We may process your personal data where we have a genuine and legitimate reason to do so, and we are not harming any of your rights and interests. Our legitimate interests will be in providing lifelong support for the armed forces community, fundraising, organising events and campaigning.

This means that we may use your personal data for direct marketing, fraud prevention, network and information security, crime prevention/detection and analytics so that we can improve our services to give you the most appropriate information and ensure our fundraising campaigns are effective.

Our legitimate interests are:

  • Direct Marketing: We will send postal and email marketing and fundraising messages which furthers the aims and objectives of the National Memorial Arboretum. We will also make sure our postal and email marketing is relevant for you, tailored to your interests.
  • Fulfilling orders and bookings: In order for us to process orders and bookings, including event and group visits bookings and memorial, tree and bench applications, payment has to be taken and contact information collected. This will allow us to efficiently process your enquiry.
  • Ordering online: In order for us to process an order made online, payment has to be taken and contact information collected, such as name, delivery address and telephone number provided. A record of the transaction is also kept.
  • Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
  • Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our supporters.
  • Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
  • Research: To determine the effectiveness of events campaigns and advertising, and to develop our products, services, systems and relationships with you.
  • Due Diligence: We may need to conduct investigations on supporters, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

Your interests:

We will process your personal data for our legitimate interests in a way we consider you would reasonably expect, to be proportionate and with minimal impact on your privacy. We will carry out assessments to ensure that we consider whether the processing is necessary and by balancing it out with your rights and freedoms.

You have a right to object to your personal data being processed under legitimate interests if you do not consider we have compelling legitimate grounds for the processing. Please see the section ‘Your rights’ for more information.



Your Rights

Under the General Data Protection Regulations (GDPR) you have the following rights:

  • Transparency over how we use your personal information (right to be informed);
  • Request a copy of the information we hold about you, which will be provided to you within one month (right of access);
  • Update or amend the information we hold about you if it is wrong (right of rectification);
  • Ask us to stop using your information (right to restrict processing);
  • Ask us to remove your personal information from our records (right to be 'forgotten');
  • Object to the processing of your information for marketing purposes (right to object);
  • Obtain and reuse your personal data for your own purposes (right to data portability); and
  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under the GDPR see the Information Commissioners Office website.

If you would like to make a request for any of the above actions, please submit your request to:

The Data Protection Officer
National Memorial Arboretum
Croxall Road
Alrewas
DE13 7AR

Email: info@thenma.org.uk

Rights of Access
You have the right to see what personal data we hold about you. We would ask that you submit your request for access to your personal data in writing. Please use our form to ensure you supply all the information we need to process your request. You can also use this form if you are requesting information on behalf of somebody else.

To obtain a copy of the personal information we hold about you, please write to us or submit your form to:

The Data Protection Officer
National Memorial Arboretum
Croxall Road
Alrewas
DE13 7AR

Email: info@thenma.org.uk 
 
Transfer of Information Outside of the EEA
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area (EEA) in certain specific situations.  The data will always be held securely and we will take steps to ensure the organisation based outside of the EEA provides an adequate level of protection and we will put in place all necessary safeguards.

Children’s Data
Whilst the Information Commissioners Officers guidance states that children can, over the age of 13, give their own consent to marketing, the National Memorial Arboretum is concerned to protect the privacy of children aged under 16. Where appropriate, we will seek consent from a parent or guardian before collecting personal information about a child aged under 16. 

Therefore, if you're aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information to us.

We do have activities and events for those under 16 so we may ask your age. Before taking part please ensure you speak to your parent or guardian.

Our events have specific rules about whether children can participate and we‘ll make sure advertising for those events is age appropriate.

Please note that we will not knowingly market to or accept orders for goods or services from persons aged under 16 years.

As a parent or guardian we encourage you to be aware of the activities in which your children are participating, both offline and online. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.

How we protect personal information?
All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal data disclosed to us is kept secure, accurate, and up to date.  

We ensure that there are appropriate technical controls in place to protect your personal details.  For example our online forms are always encrypted and our network is protected and routinely monitored. 

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

We use external companies to collect or process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collect or have access to.  

Some of our suppliers run their operations outside the European Economic Area (EEA).  Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

How long will we keep your personal data?
We will ensure that your personal data is kept only for so long as is necessary for the purpose for which it was collected, and is securely destroyed in accordance with our retention schedule. Where possible we will inform you of how long we will retain the personal data you are providing to us.

Where you no longer wish for the Arboretum to contact you we may have to keep some basic data about you to ensure that we do not contact you in future.

Will we disclose the information we collect to outside parties
We do not share or sell visitor / supporter / member details with other charities or other third parties.

We will only disclose data when obliged to disclose personal data by law, or the disclosure is 'necessary' for purposes of national security, taxation and criminal investigation, or we have your consent.

We may share you personal data with one or more of the following:

  • Other entities within The Royal British Legion Group of organisations including, The Royal British Legion, Poppy Scotland, Poppy Lottery and Poppy Shop.
  • Suppliers we engage to process data on our behalf. In such cases information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and the National Memorial Arboretum. Such processing is conducted under relevant Data Processing Agreements; or
  • If we run an event in partnership with other organisations.

Use of mobile phone data
The National Memorial Arboretum values your support. We would like to keep you up to date with information about our activities and events via your mobile phone and also by writing to you.

If you would prefer us not to contact you by mobile phone, or if you would prefer us not to contact you by mail you may call us on 01283 245 100 or email info@thenma.org.uk

Personal Changes
If your personal details change, please help us to keep your information up to date by notifying the relevant department.

If you are supporter / member / volunteer and wish to update us of your information please contact us at the address below:

National Memorial Arboretum, Croxall Road, Alrewas, Staffordshire, DE13 7AR

We may change the terms of this privacy policy from time to time. If we do so, we will list the changes at the end of this webpage, as part of an audit trail. By continuing to use our websites you will be deemed to have accepted such changes.

Data Protection Regulator
Further information and advice about data protection law and compliance is available from:

Information Commissioners Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF  Tel: +44 (0) 01625 545 745

Website: www.ico.org.uk
 
Fundraising Preference Service
The National Memorial Arboretum is committed to empowering our supporters to manage their information. The Fundraising Preference Service (FPS) enables donors to take control of their charitable giving and conversations; and we want to help you use the service effectively.

Changes to our privacy policy
Should we need to change our privacy policy we will share the changes here. Where the changes are significant, we may also choose to email all our registered supporters and members with the new details. Where required by law, will we obtain your consent to make these changes.

Date

Privacy policy change

May 2018

Privacy policy updated to align with GDPR legislation

May 2018

Privacy promise introduced as an introduction and synopsis to our Privacy policy

 

Our website


The materials on this website are provided for general information purposes only. Every effort has been made to ensure the accuracy of the information on this website at the time of its inclusion but the National Memorial Arboretum does not guarantee the accuracy of such information. The National Memorial Arboretum is not liable for any action you may take as a result of relying on such information or advice on the website or for any loss or damage suffered by you as a result of taking any action.

The National Memorial Arboretum reserves the right to make changes and corrections at any time to this website without notice.

When access is obtained to another website by means of a link from this website the National Memorial Arboretum has no control over the contents on the other website. The National Memorial Arboretum accepts no liability, which might arise from your use or reliance on any information or links contained on those websites, or any personal information supplied by you to those websites. Any decision made by you based on the information contained on those websites is your sole responsibility.


TRADEMARKS AND COPYRIGHT


This website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights are owned by the National Memorial Arboretum unless otherwise stated. All rights reserved.

You are responsible for complying with all applicable copyright laws. We permit you to make copies of information on this website as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited.